Terms

Terms and conditions

The information contained on this website and any attachments are for public access. Should any items on this website cause offence to yourself please address these issues by email to info@thecivictrowbridge.co.uk

Ticketing Terms & Conditions

FACE-VALUE PRICE: The ticket face-value price is usually set by our hirers or show producers unless it is a Civic event.

BOOKING FEE: We add a £1.00 non-refundable fee  per ticket. This contributes to the staffing, retail, distribution and technology costs of running the booking system.

SALE OF TICKETS
The tickets you purchase are for your personal use. If a person purchasing tickets is suspected of reselling tickets at inflated prices, actions may be taken. Tickets are non-transferable and must not be resold. The Civic has the right to cancel tickets that have been resold without prior notification and the ticket holder may be refused entry.

REFUNDS / EXCHANGES
We operate a NO REFUNDS policy. Once purchased, tickets may not be exchanged or refunded. However, if we or our hirers have cancelled or rescheduled a show, you will be given at least a refund of the face-value of the tickets you have purchased.

On occasion bands may encourage the audience to stand up. The Civic will try and manage this as best possible on the night.  Customers wanting to purchase tickets in the front three rows do so at the risk of other audience members standing or dancing around them. Refunds will not be given on the basis that other members of the audience were obstructing views due to standing or dancing.

DATA PROTECTION
Once you have booked tickets for a Civic concert or show, your name, address and email address will be held and processed on The Civics’ box office and marketing databases.

Your email address will automatically be added to our e-shot database. From time to time, you will receive “What’s On?” emails letting you know what other shows and concerts are on at The Civic. You may also get a one-off email letting you know about a similar show coming up at The Civic to what you have previously purchased tickets for. You can simply opt out of this at any time by clicking the link at the bottom of our emails.